Player Wellbeing Set Your Limits Philippines

99bon Responsible Gaming

Gaming should always be a source of entertainment — never stress. At 99bon, we are committed to giving every Filipino player the tools, information, and support needed to stay in control and play responsibly at all times.

Applies to all registered players in the Philippines  ·  Must be 21 years or older to play

21+ Only Play Within Your Budget Deposit Limits Available Self-Exclusion Option 24/7 Support Access Mental Health Matters Secure & Safe Platform Mobile-Friendly Tools PHP Transactions Only 21+ Only Play Within Your Budget Deposit Limits Available Self-Exclusion Option 24/7 Support Access Mental Health Matters Secure & Safe Platform Mobile-Friendly Tools PHP Transactions Only

Our Commitment to Safe Play

99bon believes that responsible gaming is not just a policy — it is a core part of how we operate every single day for Filipino players across the Philippines.

Deposit & Spending Limits

You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. These limits help you stay within a budget that is comfortable for you and prevent unplanned overspending. Once a limit is set, it takes effect immediately and can only be lowered right away — increases require a cooling-off period to protect you. We strongly encourage every player to set a limit before their first deposit. Managing your spending from the start is the single most effective responsible gaming habit you can build.

Self-Exclusion & Cool-Off

If you feel you need a break, 99bon offers both short-term cool-off periods and longer self-exclusion options. A cool-off period temporarily suspends your ability to deposit or place bets for a chosen duration — from 24 hours up to several weeks. Self-exclusion is a more permanent measure that closes your account for a minimum period and prevents re-registration during that time. Both options are available by contacting our support team, and all requests are processed promptly and without judgment. Taking a break is a sign of strength, and we are here to make that process as easy as possible for you.

Session Time Reminders

Losing track of time is one of the most common ways gaming sessions extend beyond what was originally planned. Our platform can send you session time reminders at intervals you choose, so you always know how long you have been playing. You can also set a maximum session duration that will automatically log you out when the time is reached. These tools are designed to keep you aware and in control without interrupting the enjoyment of your session unnecessarily. We recommend setting a session reminder as part of your standard account setup when you first register.

Age Verification

All players must be at least 21 years of age to register and play on 99bon, in line with Philippine gaming regulations. We verify the age and identity of every player during the registration process using government-issued identification. If we have reason to believe that a player may be underage, we will suspend the account immediately pending verification. We also encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. Protecting young people from gambling harm is a responsibility we take seriously and act on without exception.

Warning Signs to Watch For

Problem gambling can develop gradually. Recognising the early signs is the first step toward getting back in control.

Behavioural Signs

  • Spending more money than you planned or can afford
  • Chasing losses by placing larger or more frequent bets
  • Hiding your gaming activity from family or friends
  • Borrowing money or selling belongings to fund gaming
  • Neglecting work, school, or family responsibilities
  • Feeling unable to stop even when you want to

Emotional Signs

  • Feeling anxious, irritable, or restless when not playing
  • Using gaming as a way to escape stress or problems
  • Feeling guilty or ashamed about how much you play
  • Mood swings tied to winning or losing outcomes
  • Preoccupation with gaming even during other activities
  • Feeling hopeless or depressed after a losing session

If any of these signs feel familiar, please reach out.

You do not have to manage this alone. Our support team is available to help you access the right tools on the 99bon platform, and we can also point you toward professional support services available in the Philippines. Reaching out early makes a real difference — the sooner you act, the easier it is to regain control and continue enjoying gaming as the entertainment it is meant to be.

Common Questions About Responsible Play

Quick answers to what Filipino players most often ask about our responsible gaming tools and policies.

You can set a deposit limit by logging into your account and navigating to the responsible gaming section of your account settings. From there, you can choose a daily, weekly, or monthly limit in Philippine pesos that suits your personal budget. The limit takes effect immediately once you save it, and any reduction you make is applied right away. If you wish to increase a limit, a mandatory waiting period applies to give you time to reconsider — this is a deliberate safeguard designed to protect you. If you have trouble finding the setting, our support team can guide you through the process step by step.

Self-exclusion is a formal request to have your account suspended for a set period so that you cannot deposit, bet, or access gaming features during that time. At 99bon, self-exclusion periods start at a minimum of six months and can extend to a permanent closure if that is what you need. During the exclusion period, you will not receive any promotional communications from us. Re-registration is blocked for the duration of the exclusion to ensure the measure is effective. To request self-exclusion, please contact our support team directly — the process is straightforward, confidential, and handled with care.

Yes. If you have a remaining balance in your account when you request self-exclusion, you are entitled to withdraw those funds. Our support team will assist you in processing the withdrawal to your registered GCash, Maya, or bank account in Philippine pesos before the exclusion takes full effect. We will not withhold any funds that legitimately belong to you as part of the self-exclusion process. If you have questions about a specific balance or pending transaction, please include those details when you contact support so we can resolve everything cleanly and quickly for you.

If you feel that gaming has become a problem, professional help is available in the Philippines. The National Council on Disability Affairs and the Department of Health both provide mental health referral services that can connect you with qualified counsellors. The Philippine Amusement and Gaming Corporation (PAGCOR) also operates a responsible gaming programme with resources for players who need support. We encourage you to reach out to these organisations without hesitation — seeking help is a courageous and positive step. Our support team can also provide guidance on local resources if you are unsure where to start.

Play Smart, Play Safe

Gaming at 99bon is meant to be fun, exciting, and always within your control. If you have questions about our responsible gaming tools or need support, our team is ready to help. You can also visit our FAQ for more information or log in to manage your account limits right now.